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Privacy Policy

Written by Richard on .

Your Care Training Solutions Ltd. (16647876) – Trading as Your Care Training
Website: yourcaretraining.com
Effective Date: 13/08/2025

1. Introduction

Your Care Training Solutions Ltd., trading as Your Care Training ("we", "us", "our"), is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

We provide training and eLearning services specifically tailored for the UK Health & Social Care sector, and we process personal data in compliance with the strict confidentiality and safeguarding standards required in this field.

2. Who We Are

We are the data controller for the purposes of UK data protection law.

3. What Personal Data We Collect

We may collect and process the following personal information:

a) Learner Information

  • Full name

  • Date of birth (for certification purposes)

  • Contact details (email address, phone number, postal address)

  • Employment details (employer name, role, workplace address)

  • Learning records (courses enrolled in, progress, assessment results, certificates)

  • Special requirements (e.g., learning support needs, accessibility requirements)

b) Client / Organisation Data

  • Company name and contact details

  • Billing and payment details

  • Training and service agreements

c) Website & Technical Data

  • IP address, browser type, and operating system

  • Cookies and tracking information (see Section 10)

  • Website usage data

d) Sensitive Data (Special Category Data)

As a health & social care training provider, we may process limited special category data (e.g., health information) only where necessary for:

  • Accessibility and learning accommodations

  • Safeguarding and welfare requirements

This data is collected with explicit consent and processed under Article 9 UK GDPR lawful bases.

4. How We Collect Your Data

We collect personal data through:

  • Direct interactions – when you register for courses, contact us, or complete training activities

  • Through your employer – when an organisation books training for staff

  • Automated technologies – via cookies and analytics on our website

  • Third-party integrations – e.g., secure payment gateways, LMS platforms

5. How We Use Your Data

We process personal data for the following purposes:

  1. To deliver our training services – enrolment, course delivery, assessments, certification

  2. To comply with legal and regulatory requirements – including record-keeping for awarding bodies and compliance with CQC, Skills for Care, and safeguarding standards

  3. To communicate with you – course updates, reminders, and relevant training information

  4. To improve our services – feedback surveys, learning analytics, and website usage analysis

  5. For marketing purposes – with your consent, to send you information about new courses and offers

  6. To manage our business operations – billing, accounting, and service administration

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract – processing necessary to deliver the services you have purchased or registered for

  • Legal Obligation – processing required to comply with laws and regulatory requirements

  • Consent – for marketing communications or processing sensitive data

  • Legitimate Interests – for internal business purposes, service improvements, and learner engagement

7. How We Store and Protect Your Data

We implement robust security measures to safeguard your data, including:

  • Encrypted data storage (servers located in the UK/EU)

  • Secure Learning Management Systems (LMS) with role-based access

  • Regular security audits and staff data protection training

  • Secure data transfer protocols (HTTPS, encrypted backups)

Personal data is retained only for as long as necessary to fulfil the purposes it was collected for, in line with our Data Retention Policy:

  • Training records & certificates – 6 years

  • Financial records – 6 years (HMRC requirement)

  • Special category data – retained only as long as required for the stated purpose

8. Sharing Your Data

We only share personal data when necessary and in compliance with UK GDPR. This may include:

  • Awarding bodies / accreditation partners – for issuing certificates

  • Employers – progress and completion reports where training is arranged by your organisation

  • IT service providers – hosting, LMS platforms, and secure payment processors

  • Regulators – where legally required (e.g., Skills for Care, CQC, HMRC)

We do not sell personal data to third parties.

9. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g., UK adequacy regulations, Standard Contractual Clauses).

10. Cookies & Website Tracking

Our website uses cookies to:

  • Enable core functionality (course bookings, login sessions)

  • Analyse site usage and improve user experience

  • Remember preferences

You can manage your cookie preferences at any time via your browser settings.

See our separate Cookie Policy for more detail.

11. Your Rights Under UK GDPR

You have the following rights:

  • Right to be informed – about how we use your data

  • Right of access – to request a copy of your data

  • Right to rectification – to correct inaccurate data

  • Right to erasure – to request deletion of your data (where legally possible)

  • Right to restrict processing – to limit how your data is used

  • Right to data portability – to request a copy in a structured, machine-readable format

  • Right to object – to certain processing, including direct marketing

  • Rights relating to automated decision-making – we do not use automated decision-making that has legal effects on you

To exercise any of these rights, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

12. Safeguarding and Confidentiality

Given our work in the health & social care sector, we adhere to strict safeguarding protocols. Any information shared with us in relation to safeguarding concerns will be handled in accordance with UK safeguarding laws and guidance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. The latest version will always be published on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
Your Care Training Solutions Ltd.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: 6 Cavendish Walk, Bolsover, S44 6DB
Phone: 01246 720157

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.